Terms of service
TERMS OF SERVICE
Last Updated: 05/01/2025
OVERVIEW
Welcome to Elmadrasah.com (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access and use of our website (the “Site”) and related Services. By accessing the Site or purchasing any product or service from us, you agree to be bound by these Terms. If you do not agree, do not use our Site or Services.
We reserve the right to update these Terms at any time by posting the revised Terms on the Site. The date at the top indicates the last revision date. Your continued use of the Site and Services indicates acceptance of any changes.
SECTION 1 – ONLINE EDUCATION SERVICE TERMS
1.1 Age of Majority
By agreeing to these Terms, you represent that you are at least the age of majority in your country or province of residence. If you are under the age of majority, you must review these Terms with your parent or legal guardian, who must accept them on your behalf.
1.2 Parental Consent for Minors
If you permit your minor dependents to use our Site or Services, you hereby provide explicit consent and accept full responsibility for any fees, liabilities, or conduct arising from their use. We may request additional verification of parental or guardian consent in accordance with UAE Federal Decree-Law No. 45 of 2021 on Data Protection if personal data of minors is involved.
SECTION 2 – GENERAL CONDITIONS
2.1 Right to Refuse Service
We reserve the right to refuse or terminate service to anyone for any reason at any time, subject to applicable laws in the UAE or other jurisdictions.
2.2 Data Transfer
You understand that your content (excluding credit card information) may be transferred over various networks and may be modified to conform to technical requirements. Credit card information is always encrypted during transfer.
2.3 Restrictions on Use
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our Service, including any content or materials, without our express written permission.
2.4 Headings
Section headings are for reference only and do not affect the interpretation or scope of these Terms.
SECTION 3 – ACCURACY OF INFORMATION
3.1 Informational Use Only
Any information or content on this Site is for general informational use only and should not be relied upon as the sole basis for decisions. Reliance on such material is at your own risk.
3.2 Historical Information
Certain information on the Site may be historical and is provided for reference only. We reserve the right to modify content at any time without any obligation to update.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
4.1 Price Changes
Prices for our products and services are subject to change without notice. We are not liable to you or any third party for such changes.
4.2 Service Modifications
We reserve the right to modify, discontinue, or suspend the Service (or any portion thereof) at any time without notice. We shall not be liable for any resulting damages or losses.
SECTION 5 – PRODUCTS AND SERVICES
5.1 Online Tutoring & Courses
We offer live, online tutoring sessions and courses (K-12, college exam prep, etc.) delivered via third-party tools. Availability and scheduling may vary.
5.2 Course Descriptions and Accuracy
We strive to present accurate descriptions of our offerings; however, we cannot guarantee that your device’s display will accurately portray colors, features, or other details.
5.3 No Warranty on Outcomes
We do not guarantee specific results, grades, or exam scores. Our educational services aim to support learning, but performance depends on various factors beyond our control.
5.4 Right to Limit Sales
We reserve the right to limit sales of our Services to certain persons, regions, or jurisdictions at our discretion.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
6.1 Accuracy of Billing Information
You agree to provide current, complete, and accurate account and payment details. If your information changes, update it promptly.
6.2 Order Refusal or Cancellation
We may refuse or cancel any order if we suspect fraudulent or unauthorized activity. If canceled, we may attempt to notify you using the contact details provided.
6.3 Refunds, Cancellations, and Rescheduling
- Refund Policy: Refunds are subject to our Refund & Cancellation Policy, clearly presented on our Site or during checkout.
- Rescheduling: You must follow our Rescheduling Guidelines (e.g., 24-hour notice). Missed sessions without proper notice may be forfeited.
- No-Show Policy: A no-show to a scheduled session without prior notice may result in a forfeited session, with no refund provided.
SECTION 7 – OPTIONAL THIRD-PARTY TOOLS
7.1 Tool Access
We integrate third-party tools (such as e-commerce and video conferencing services) to facilitate transactions and real-time communication. Your usage is subject to each third party’s respective terms and conditions.
7.2 “As Is” Basis
These tools are provided “as is” and “as available.” We disclaim all warranties related to their performance. Any issues arising from the use of these tools should be directed to the respective third-party provider.
7.3 Future Features
Any new features or services introduced through third-party integrations will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
Our Site may include links to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, or privacy practices of these sites and assume no liability for any damages arising from third-party services or websites.
SECTION 9 – USER COMMENTS & FEEDBACK
9.1 License to Use Feedback
If you submit suggestions, ideas, or other feedback (collectively, “Comments”), you agree that we may use such Comments without restriction and without compensation to you.
9.2 Prohibited Content
Comments must not violate any third-party rights or contain unlawful, abusive, or obscene material. We reserve the right (but have no obligation) to monitor, remove, or edit content at our sole discretion.
SECTION 10 – PERSONAL INFORMATION
10.1 Privacy Policy
Our Privacy Policy governs how we collect, use, and store personal information. By using our Services, you consent to the processing of your data in accordance with that policy.
10.2 Protection of Minors
If we discover a minor has provided personal information without verified parental consent, we will take prompt steps to remove it as required by UAE Federal Decree-Law No. 45 of 2021 and other applicable laws.
SECTION 11 – CLASS RECORDING AND CONTENT USAGE
11.1 Recording of Sessions
We may record tutoring sessions for quality control, training, or dispute resolution. By using our Services, you (and, if applicable, the parent or guardian on behalf of a minor) consent to such recording.
11.2 Ownership & Confidentiality
All session recordings are owned by Elmadrasah.com. They will not be publicly distributed without prior explicit permission, unless required by law or for internal quality control.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our Site or in the Service may contain typographical errors or omissions related to product descriptions, pricing, promotions, or availability. We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
SECTION 13 – PROHIBITED USES
You are prohibited from using the Site or its content for any unlawful purpose, to solicit others to violate laws, to infringe upon intellectual property, to submit false or misleading information, or to upload harmful code. Violation of this section may result in immediate termination of your access.
SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
14.1 No Warranty
We do not guarantee uninterrupted or error-free Service. All Services are provided on an “as is” and “as available” basis. Any warranties, express or implied, are disclaimed to the fullest extent permitted by law.
14.2 Limitation of Liability
To the maximum extent allowed by UAE law, Elmadrasah.com and its affiliates, directors, officers, employees, or agents will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Service. If local laws do not permit exclusion of certain warranties or liabilities, our liability is limited to the extent permitted by law.
SECTION 15 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Elmadrasah.com, its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, and employees from any claim or demand (including reasonable attorneys’ fees) arising from your breach of these Terms or violation of any applicable law or the rights of a third party.
SECTION 16 – SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that portion will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
SECTION 17 – TERMINATION
These Terms remain in effect unless terminated by either party. You may terminate by notifying us at teacher@elmadrasah.com that you no longer wish to use the Services. If we suspect you have violated these Terms, we may terminate this agreement immediately, and you remain liable for all amounts due up to the date of termination.
SECTION 18 – ENTIRE AGREEMENT
These Terms, along with our Privacy Policy, Refund & Cancellation Policy, and any other policies referenced herein, constitute the entire agreement between you and Elmadrasah.com regarding the Services. They supersede any prior agreements, communications, or proposals.
SECTION 19 – GOVERNING LAW
These Terms and any related disputes are governed by the laws of the United Arab Emirates. Any legal claim arising out of or in connection with these Terms shall be brought exclusively in the courts of the UAE, unless arbitration is mutually agreed upon by both parties.
SECTION 20 – CHANGES TO THE TERMS OF SERVICE
We may update or replace any part of these Terms by posting the latest version on our Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to our Site after any changes indicates acceptance of those changes.
SECTION 21 – CONTACT INFORMATION
For any questions regarding these Terms, please contact us at:
Email: teacher@elmadrasah.com
SECTION 22 – NON-SOLICITATION OF TUTORS
22.1 No Direct Hiring
You (the student, parent, guardian, or any individual on your behalf) agree not to hire, engage, or solicit any tutor introduced to you through Elmadrasah.com to provide services outside our platform for a period of twelve (12) months following the last session or interaction with that tutor.
22.2 Prohibition on Circumvention
Any attempt to circumvent Elmadrasah.com by directly arranging with a tutor to provide private services—during the term of this agreement or for the above-defined timeframe—constitutes a material breach of these Terms.
22.3 Damages and Remedies
In case of breach, Elmadrasah.com reserves the right to seek all available remedies under the law, including but not limited to:
- Injunctive relief to prevent continued unauthorized use of the tutor’s services.
- Claims for liquidated or other monetary damages representing the fees Elmadrasah.com would have earned.
22.4 Tutor Confidentiality
All tutor contact information is considered confidential. You are prohibited from sharing or disclosing this information to any third party without our written consent.
